Does Cittamobi provide refunds for top-ups?

At Cittamobi, we are here to assist you with any concerns or issues you may have. While we strive to provide the best service possible, there are a few situations where we are unable to offer refunds:

1. Incorrect credit purchase: Once a purchase is approved, the funds are automatically transferred to the ticketing company. Unfortunately, this means that we are unable to process refunds as the ticketing company is responsible for any issues related to the credits.

2. Mistaken transport card: Similar to the previous situation, the credits are already under the responsibility of the ticketing company. To avoid any errors, we request the transport card number twice during the recharge process.

3. Cancellation: Cittamobi acts as an intermediary between you and the ticketing company. Once a purchase is approved, the funds are automatically transferred to the ticketing company.

If your situation does not fall into the above categories, please reach out to us via our chat support so that we can assist you with a refund.